Important: Crest Care Hospital provides healthcare consultation and clinical services. We do not sell medicines, healthcare products, or any goods online. This Privacy Policy describes how we handle information related to appointment bookings, inquiries, and communication.
1. Who We Are
Crest Care Hospital is a healthcare services provider located near Jamua Police Station, Jamua, Giridih, Jharkhand, India. We operate this website to provide information about our medical services, allow patients to book appointments, and facilitate communication with our care team.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, and email address when you fill out an appointment request form or contact us.
- Inquiry Details: The department or service you are inquiring about, your preferred appointment date, and any message you provide.
- WhatsApp / Messaging: If you contact us via WhatsApp, we may receive your WhatsApp number and the content of your message. WhatsApp is used only for appointment booking, general inquiries, and support — not for medical diagnosis or treatment advice.
- Website Usage Data: Standard analytics data such as pages visited, browser type, and device type collected via cookies or analytics tools.
3. How We Use Your Information
- To confirm and manage your appointment bookings.
- To respond to your inquiries and provide support.
- To send appointment reminders (via phone or WhatsApp).
- To improve our website and services.
- To comply with legal and regulatory requirements.
We do not use your information for automated medical diagnosis, direct solicitation of medicine sales, or any purpose unrelated to healthcare services.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Our internal medical staff for the purpose of scheduling your appointment.
- Service providers who assist us in operating our website (e.g., hosting providers), under strict confidentiality agreements.
- Regulatory or law enforcement agencies if required by applicable law.
5. WhatsApp Business Usage
Our WhatsApp Business account is used only for the following purposes:
- Appointment scheduling and confirmation.
- General inquiries about our services and hospital.
- Patient support and follow-up reminders.
We do not provide medical diagnoses, treatment recommendations, or prescriptions via WhatsApp. All clinical decisions are made by qualified doctors during in-person or scheduled consultations.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent for communication at any time by contacting us.
8. Cookies
Our website may use cookies for basic analytics and functionality. You can control cookie settings through your browser. We do not use cookies for tracking or advertising outside our own website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: Near Jamua Police Station, Jamua, Giridih, Jharkhand
- Phone: +91 92418 07380
- Email: contact@crestcare.in